Shipping policy
Shipping Details
FREE SHIPPING ON ORDERS OVER $100
USPS standard shipping is $6.95.
Orders cannot be canceled or changed after being placed.
If you order multiple times in one day, you can email us to combine your order and we can refund one of your shipping charges!
PLEASE double check your shipping address! If you entered in the wrong address, we are not liable for the loss. Once we ship your order, we cannot go back and fix your address. We are not responsible for shipping a replacement due to the customer entering an address incorrectly. If you do put the wrong address and it gets shipped back to us, we will email you upon receipt and request payment for a new label along with an updated address. Even if you sent an email trying to update your address, there is no guarantee that it will be seen before the order is processed and shipped. An email trying to update an address after the order is placed does not change the conditions of our shipping policy.
Orders are shipped out of Mississippi. Please do not email us about when your order will ship unless it has been over 5 business days as this only delays us processing orders.
Shipping Policy
If your package is lost in transit please email us at ivyandlinenboutique@gmail.com so we can file a claim for the package. Once the investigation is complete and your package cannot be located we will reship your items and if they are not available we will refund you for your order. USPS mail must be in transit for 15 days before we can file a claim for the missing package.
**Please note we are not responsible for stolen packages. If the shipping carrier confirms delivery we are unable to issue a refund. If products are marked as delivered, you will need to contact the carrier regarding your package.
We are not responsible for any delays caused by our mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time.
USPS 1-800-275-8777
UPS 1-800-742-5877